How We Ensure the Right Work at the Right Price for Our Clients

We understand that timely responses are important, and we appreciate your patience. That's why we've created a system that ensures the right person handles the right tasks—so you're not paying premium rates for smaller tasks. By assigning work based on expertise and task complexity, we help streamline processes and keep costs in check for our clients.

To ensure you get answers as quickly as possible, we’ve created this guide. You can expect a response within 24 hours for most inquiries.

Here’s the quickest way to get in touch with us:

Billing Inquiries

For questions related to invoices, payments, or billing concerns, please contact: [billing@pluggedincpa.com or 506-455-5397].

Corporate or Personal Tax Returns

For assistance with corporate or personal tax filings, please reach out to: [customerservice@pluggedincpa.com / 506-455-5397].

Bookkeeping Services

For queries regarding bookkeeping, HST submissions, or related matters, please connect with your account manager via email or phone between 8:30 AM – 5 PM.

General Inquiries

If you have general questions or need assistance in determining the right contact, feel free to reach out to: [customerservice@pluggedincpa.com / 506-455-5397].

Urgent Inquiries

For time-sensitive or urgent matters, please call the office at 506-455-5397.

Partner Inquiries

For more complex or strategic questions that require input from a partner, please be aware that response times may be longer as partners are focusing on specialized matters and may be in meetings or away from their email. You can expect a response within 3 business days unless they are on vacation or away for an extended period, in which case we will let you know in advance.

Thank you for your continued trust!